Shop Policies + FAQ

Payment

We accept paypal and major credit cards.

Shipping

Orders are shipped within 1-3 business days after payment is received via USPS. You will be provided with a tracking number when your item has shipped.

Your order will be shipped to the address that you provide through our website - please double check your shipping address. If you notice an error after you place your order please let us know ASAP.

Shipping overages of $2 or more will be refunded to the buyer. These happen because shipping is calculated automatically by shopify based on weight and doesn't take into consideration item shape and multiple items. 

Refunds and Exchanges

Unworn, unwashed ,and undamaged goods may be returned with 30 days of purchase for a refund or store credit. Buyer is responsible for the return shipping. Proof of purchase (online order number/paper receipt/email receipt) is required for a refund to be issued. 

If your order arrives damaged or there is a mistake, please contact us within 10 days of receipt so that we can resolve the issue. 

If you need to exchange an item for a different size, you will be responsible for the extra shipping. 

Refunds and exchanges are addressed on a case by case basis and may be rejected if the item is not in re-sellable condition.

Sale section items are not eligible for returns.

Please send an email for further instructions on how to return an item or if you have any questions! - lightningbuggiftco(at)gmail.com

Additional policies and FAQs

Customs and duty fees are the responsibility of the buyer.

Have another question?

Shoot us an email! lightningbuggiftco(at)gmail.com